okliv Terms & Conditions — Your Rights and Obligations

Throughout these Terms & Conditions, the following terms carry the meanings set out below. Where context requires, references to the singular include the plural and vice versa.

By accessing the okliv platform, creating an account, or placing any wager, you confirm that you have read, understood, and irrevocably agreed to be bound by these Terms & Conditions, together with our Privacy Policy and any game-specific or promotion-specific rules published on the platform from time to time. These documents collectively form the entire agreement between you and okliv.

okliv reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Where changes are material, we will provide reasonable notice via the platform or by email to the address registered on your account. It is your responsibility to review these terms regularly. The date of the most recent revision appears at the top of this document.

3.1 Age Requirement. You must be at least 21 years of age to register an account with okliv. This requirement is absolute and applies regardless of the legal gambling age in any other jurisdiction. okliv operates a strict 21+ policy across all markets it serves, including Bangladesh.

3.2 Jurisdictional Compliance. You are solely responsible for determining whether online betting and gaming is lawful in the jurisdiction from which you are accessing the okliv platform. okliv operates as an offshore platform and does not represent or warrant that its services are legal in any specific jurisdiction. By registering, you confirm that you are not accessing the platform from a jurisdiction where doing so is prohibited by applicable law.

3.3 Registration Information. You agree to provide accurate, complete, and current information during the registration process, including your full legal name, date of birth, email address, and contact details. Providing false or misleading information is grounds for immediate account suspension and potential forfeiture of any balance held in the account.

3.4 Single Account Policy. Each individual player is permitted to hold only one registered account on the okliv platform. Opening, operating, or attempting to use multiple accounts — whether under the same or different personal details — is strictly prohibited. okliv uses automated systems to detect duplicate accounts and will suspend all accounts associated with the same individual where a breach of this policy is identified.

3.5 Verification. okliv reserves the right to request identity verification documents at any stage, including at the point of registration, prior to processing any withdrawal, or at any other time at our discretion. Acceptable documents include government-issued photo identification, proof of address dated within the last three months, and proof of ownership of the payment method used for deposits. Failure to provide requested documents within a reasonable timeframe may result in account suspension and the withholding of pending withdrawals pending investigation.

4.1 Credentials. You are responsible for maintaining the confidentiality of your account login credentials, including your username and password. okliv will never ask you to disclose your password via email, live chat, or any other channel.

4.2 Unauthorised Access. You must notify okliv immediately if you suspect that your account has been accessed without your authorisation. okliv cannot be held liable for losses arising from unauthorised account access where you have failed to take reasonable steps to secure your login credentials.

4.3 Personal Use Only. Your okliv account is for your sole personal use. Allowing any third party — including family members, friends, or agents — to access or operate your account on your behalf is prohibited. okliv reserves the right to close accounts where third-party use is suspected.

5.1 Accepted Payment Methods. okliv currently supports the following deposit and withdrawal methods for players in Bangladesh: bKash, Nagad, Dutch-Bangla Bank Rocket, and Upay. All transactions are processed in Bangladeshi Taka (৳ BDT). okliv reserves the right to add, modify, or withdraw supported payment methods at any time without prior notice.

5.2 Deposits. Deposits are credited to your account balance in real time or within a short processing window, subject to the procedures of the relevant payment provider. Minimum and maximum deposit limits apply and are displayed at the point of transaction. okliv does not charge fees on deposits, but your payment provider may apply charges for which okliv accepts no responsibility.

5.3 Withdrawals. Withdrawal requests are processed within the timeframe stated on the platform at the time of submission, which is generally within three hours for standard requests. Withdrawals can only be made to a payment method previously used to fund your account, unless otherwise approved by okliv's compliance team following a verification review. Withdrawals may be delayed or suspended where identity verification is pending or where okliv reasonably suspects fraudulent activity.

5.4 Own Funds. You confirm that all funds deposited into your okliv account are legally yours, are not derived from any criminal or fraudulent activity, and are not subject to any third-party claim. Depositing funds on behalf of another person, or accepting deposits from third parties into your account, is prohibited.

5.5 Inactive Accounts. An account that has recorded no login activity for a continuous period of twelve months may be classified as inactive. okliv reserves the right to deduct a monthly administration fee from inactive account balances, as detailed in the fee schedule published on the platform. Players will be notified in advance before any such fee is applied.

6.1 General Betting Rules. All bets placed on the okliv platform are subject to the general betting rules published in the Help section of the platform, as well as any sport-specific, event-specific, or game-specific rules applicable to the relevant market or title. In the event of any conflict, sport-specific or event-specific rules take precedence over general rules.

6.2 Bet Acceptance. okliv reserves the right to refuse, limit, or cancel any bet at its sole discretion, including where: (a) the bet exceeds applicable stake limits; (b) the event or market has been suspended or closed; (c) an obvious pricing error has occurred; or (d) okliv has reasonable grounds to suspect that the bet forms part of a fraudulent or prohibited activity.

6.3 Obvious Errors. Where an odds or price error is determined to be an obvious mistake — including, without limitation, prices that are clearly out of line with prevailing market rates at the time of the bet — okliv reserves the right to void the affected bets, regardless of whether they have already been settled. Players will be notified of any such void and their stake will be returned.

6.4 Cricket Markets. Cricket betting on okliv covers BPL, IPL, T20 World Cup, ICC events, and Bangladesh Tigers international series, among other competitions. Settlement of cricket bets follows the official result issued by the relevant governing body. Matches reduced in overs due to weather or interruption are settled in accordance with Duckworth-Lewis-Stern (DLS) method outcomes where applicable, as confirmed by the governing body.

6.5 Casino and RNG Games. All casino and slots games offered through okliv use certified random number generators (RNGs). okliv does not operate the game engines directly — they are provided by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The rules of each game are set by the respective provider and are displayed within the game interface.

6.6 Minimum and Maximum Stakes. Minimum and maximum stake limits apply to all markets and games on the okliv platform. These limits are displayed at the point of bet placement. okliv reserves the right to apply individual account-level stake restrictions where risk management requires it.

7.1 Promotion Terms. All bonuses, free bets, cashback offers, and other promotional incentives are subject to specific terms and conditions published alongside the respective promotion. Where those promotion-specific terms conflict with these general Terms & Conditions, the promotion-specific terms apply to the extent of the conflict.

7.2 Wagering Requirements. Bonus funds cannot be withdrawn until the applicable wagering requirement has been met. The wagering requirement applicable to each promotion is stated clearly in the promotion terms. Where no wagering requirement is specified, bonus funds are non-withdrawable and may only be used to place bets on the platform.

7.3 Bonus Abuse. okliv operates a zero-tolerance policy toward bonus abuse. Prohibited bonus-abuse activities include, but are not limited to: registering multiple accounts to claim a promotion more than once; placing opposing bets to lock in a risk-free return from a bonus; using bonus funds in games or markets excluded from the relevant promotion; and any other behaviour that okliv determines, in its reasonable opinion, to constitute systematic exploitation of a promotion.

7.4 Modification and Withdrawal of Promotions. okliv reserves the right to modify, suspend, or permanently withdraw any promotion at any time without prior notice. Where a promotion is withdrawn after a player has already received a bonus, any wagering requirement attached to that bonus remains in effect.

The following activities are strictly prohibited on the okliv platform. Any player found to have engaged in prohibited conduct will have their account suspended pending investigation, with balances held until the investigation is concluded:

• Fraudulent activity — including providing false identity information, using stolen payment methods, initiating fraudulent chargebacks, or submitting falsified verification documents.
• Money laundering — depositing funds derived from criminal activity or using the okliv platform to cycle funds in a manner consistent with money laundering. okliv reports suspicious financial activity to the relevant authorities.
• Collusion — coordinating with other players to gain an unfair advantage in any game, particularly in live casino titles where multi-seat play is possible.
• Automated betting software — using bots, scripts, macro software, or any other automated system to place bets, spin slots, or interact with any game on the platform.
• Exploitation of technical errors — deliberately exploiting glitches, pricing errors, or software vulnerabilities to place bets or claim winnings that would not otherwise be available under normal platform operation.
• Minors gambling — knowingly allowing a person under the age of 21 to access or operate your account, or assisting any person under 21 in circumventing the platform's age-verification procedures.
• Abusive behaviour — engaging in threatening, abusive, discriminatory, or harassing communication toward okliv support staff or other users of the platform via any channel.

9.1 Ownership. All content on the okliv platform — including but not limited to the okliv name and logo, website design, layout, software, text, graphics, icons, images, data compilations, and audio-visual elements — is the exclusive property of okliv or its licensed content providers and is protected by applicable intellectual property laws.

9.2 Limited Licence. okliv grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform and its content solely for your personal, non-commercial use in accordance with these Terms & Conditions. This licence does not include any right to reproduce, distribute, publish, modify, create derivative works from, reverse-engineer, or commercially exploit any part of the platform or its content.

9.3 Restrictions. You must not: (a) use any automated system to extract data from the platform; (b) frame or mirror any part of the platform on another website; (c) use the okliv name, logo, or branding without prior written consent; or (d) claim ownership of or attempt to register any intellectual property right in the okliv name, logo, or platform content.

10.1 Platform Availability. okliv endeavours to maintain continuous platform availability but does not guarantee uninterrupted access to its services. The platform may be taken offline for scheduled maintenance, emergency repairs, or reasons beyond okliv's reasonable control, including third-party infrastructure failures, natural disasters, or actions of government authorities.

10.2 Exclusion of Consequential Loss. To the maximum extent permitted by applicable law, okliv shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the okliv platform, including without limitation: loss of profits, loss of data, loss of goodwill, or loss of expected savings.

10.3 Third-Party Game Providers. okliv acts as an aggregator of games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. okliv is not responsible for errors, malfunctions, or disputes arising from the game software of these providers, though we will liaise on your behalf to investigate and resolve any reported issues.

10.4 Cap on Liability. Where okliv is found to be liable to you for any reason, the total aggregate liability of okliv to you shall not exceed the total value of deposits made by you to your okliv account in the thirty-day period immediately preceding the event giving rise to the claim.

11.1 Commitment. okliv is committed to providing a safe and responsible gaming environment. We recognise that gambling can become harmful for some individuals and we take our duty of care seriously. Every player on the okliv platform has access to a suite of responsible gaming tools, available within the account settings at no cost.

11.2 Available Tools. The following responsible gaming tools are available to all okliv account holders:

• Deposit limits — daily, weekly, or monthly caps on the total value of deposits, taking effect immediately when set and requiring a 24-hour cooling period before any increase takes effect.
• Session time reminders — automated notifications alerting you when you have been logged in and active for a defined period.
• Cooling-off period — a temporary account restriction of between 24 hours and 6 weeks, during which betting and deposit functions are suspended.
• Self-exclusion — a permanent or long-term account restriction of a minimum of six months, which can be activated instantly from the account settings without requiring support contact.

11.3 Age Verification. okliv maintains a strict 21+ age policy. We reserve the right to request identity documents to confirm age at any point and will suspend accounts where satisfactory proof of age cannot be provided.

11.4 Support Resources. If you feel that gambling is negatively affecting your life or the lives of people around you, we strongly encourage you to make use of the tools above and to review the guidance on our Responsible Gaming page. Our 24/7 support team can assist you in activating any of the tools listed above.

12.1 okliv-Initiated Closure. okliv reserves the right to suspend or permanently close any account at any time and without prior notice where: (a) a breach of these Terms & Conditions is identified or reasonably suspected; (b) identity verification requirements have not been met within the requested timeframe; (c) okliv is required to do so by law, regulation, or court order; or (d) okliv determines that continued operation of the account poses an unacceptable risk to the platform or other players.

12.2 Player-Initiated Closure. You may request the closure of your okliv account at any time by contacting our support team via live chat. Before your account is closed, any pending withdrawals will be processed and any remaining real-money balance will be returned to you via your registered payment method. Bonus funds that have not met the applicable wagering requirement will be forfeited upon voluntary account closure.

12.3 Effect of Closure. Upon account closure — whether initiated by okliv or by you — your licence to use the okliv platform is immediately revoked. You must not attempt to register a new account following a permanent closure initiated by okliv. Any attempt to circumvent a closure by registering under different personal details will be treated as a breach of these Terms & Conditions and may be reported to the relevant authorities.

12.4 Data Retention. Notwithstanding account closure, okliv will retain account records and transaction history in accordance with its data retention obligations under applicable law and as described in the Privacy Policy.

13.1 Right to Amend. okliv reserves the right to amend, update, or replace these Terms & Conditions at any time. The revised version will be published on the platform with an updated "Last updated" date at the top of the document. It is your responsibility to review these terms periodically to stay informed of any changes.

13.2 Notice of Material Changes. Where okliv determines that an amendment is material — meaning it significantly affects your rights or obligations as a player — we will provide advance notice via a notification within the platform or by email to the address registered on your account. The notice period will be no less than seven days before the amended terms take effect, except where a shorter period is required by law or is necessary to address an urgent risk to the platform or its users.

13.3 Continued Use. Your continued use of the okliv platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the amended terms, you must stop using the platform and may request account closure as described in Section 12.

14.1 Governing Law. These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which okliv is incorporated as an offshore operator. Specific jurisdictional details are available upon written request to the support team.

14.2 Dispute Resolution. In the event of any dispute between you and okliv, we encourage you to contact our customer support team in the first instance via live chat or by email at [email protected]. Our support team will make every reasonable effort to resolve your complaint promptly and fairly, typically within five business days of receipt.

14.3 Escalation. If your complaint is not resolved to your satisfaction through the initial support process, you may request escalation to okliv's dedicated complaints team. The escalated review will be conducted by a senior team member who was not involved in the original response, and a final decision will be communicated to you in writing within fourteen business days.

14.4 Bet Settlement Disputes. Any dispute relating to the settlement of a specific bet must be raised within seventy-two hours of the relevant event result being confirmed. Disputes submitted after this window may not be accepted. okliv's decision on bet settlement, following internal review, is final and binding.

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need assistance with any aspect of your okliv account, please contact us using the following details:

• Live Chat: Available 24/7 directly within the okliv platform — the fastest way to reach our English-language support team.
• Email: [email protected] — for non-urgent queries and formal written complaints. We aim to respond within one business day.
• Support Hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Eid, Pohela Boishakh, Victory Day (16 December), and Independence Day (26 March).

All communications with the okliv support team are conducted in English. When contacting us regarding a dispute or account issue, please include your registered username and a clear description of the issue, together with any supporting documentation, to allow us to resolve your query as efficiently as possible.