Responsible Gaming at okliv
okliv is committed to providing a safe, fair, and transparent betting environment for every player in Bangladesh. Our responsible gaming tools, resources, and 24/7 support team are here to help you stay in control — every step of the way.
Player Protection Tools Available on okliv
okliv provides a comprehensive suite of responsible gaming tools that put you in control of your activity at all times. These tools are available free of charge to all registered players and can be activated instantly through our 24/7 support team.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. You may lower your limit at any time with immediate effect; requests to raise a limit take effect only after a mandatory 7-day cooling-off period to protect you from impulsive decisions during a gambling session.
Session Time Limits
Define the maximum amount of time you are willing to spend on the okliv platform in a single session. When your time limit is reached, you will receive a clear notification and can choose to end your session or extend it consciously. Staying aware of how long you have been playing is one of the most effective habits for maintaining healthy gambling behaviour.
Time-Out (Short Break)
If you need a short break from gambling, the okliv time-out feature allows you to suspend your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or access casino games. Time-outs cannot be reversed once activated. This tool is ideal if you feel you need a brief pause to regain perspective without committing to a full self-exclusion.
Self-Exclusion
Self-exclusion is a formal, longer-term commitment to stop gambling on okliv. Players may request self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. During the self-exclusion period, your account is fully locked — you will not be able to log in, deposit, or receive any promotional communications. Self-exclusion requests are processed within 24 hours and cannot be reversed until the chosen period has expired. We strongly encourage players experiencing serious gambling difficulties to use this option.
Loss Limits
Set a cap on the net amount you are willing to lose within a specified time frame — daily, weekly, or monthly. Once your loss limit is reached, all wagering on your account is suspended until the period resets. Loss limits work alongside deposit limits to provide an additional layer of financial protection and are particularly useful for players who play at varied stake levels.
Reality Checks
okliv can send you periodic in-session notifications — at intervals you choose — reminding you how long you have been playing and how much you have wagered during the current session. These reality-check prompts are designed to interrupt automatic gambling behaviour and encourage you to take a conscious moment to evaluate whether you wish to continue. Reality checks are available for sessions on both sports betting and casino/slot games.
How to Activate a Responsible Gaming Tool
Activating any responsible gaming tool on okliv takes only a few minutes. Our 24/7 English-language support team in Bangladesh is available around the clock to process your request immediately — including on public holidays such as Eid, Pohela Boishakh, and Victory Day.
All requests are confidential. Your responsible gaming settings are private and will never be shared with other players or used to disadvantage your account in any way. okliv treats every welfare-related request with the highest level of care and discretion.
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1
Log in to Your okliv Account
Access the okliv platform through your registered username and password. Ensure you are using the official okliv.io website to protect your account security.
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Open the Live Chat Support Channel
Click the live chat icon available on any page of the okliv platform. Our English-language support team is available 24/7 — you will typically be connected to an agent within 60 seconds.
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Request Your Chosen Tool
Tell the support agent which tool you would like to activate — deposit limit, session time limit, time-out, loss limit, self-exclusion, or reality checks — and specify the parameters you want (e.g., a ৳5,000 weekly deposit limit or a 30-day time-out).
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Verify Your Identity
The support agent may ask you to confirm a few account details to verify your identity before applying the change. This step protects you from unauthorised modifications to your account settings.
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Confirmation and Immediate Effect
Protective measures such as deposit reductions, time-outs, and self-exclusions take effect immediately. You will receive written confirmation via email at the address registered to your account. Limit increases take effect only after the 7-day cooling-off period has passed.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common signs that gambling may be becoming a problem. If several of these apply to you, we encourage you to contact okliv support or a professional helpline.
Spending more money on gambling than you originally planned or can comfortably afford to lose.
Chasing losses — continuing to gamble in an attempt to win back money that has already been lost.
Gambling with money set aside for essential expenses such as rent, food, utilities, or family needs.
Feeling restless, anxious, or irritable when you try to reduce or stop gambling.
Thinking about gambling frequently during non-gambling activities, such as at work or with family.
Lying to family members, friends, or employers about the amount of time or money spent gambling.
Borrowing money from friends, family, or financial institutions specifically to fund gambling activity.
Neglecting personal responsibilities, relationships, or professional obligations because of gambling.
Using gambling as a way to cope with stress, depression, loneliness, or other emotional difficulties.
Making repeated unsuccessful attempts to control, cut back, or stop gambling altogether.
If you recognise any of these signs in yourself or someone you care about, please reach out to our support team immediately via live chat at okliv.io or email us at [email protected]. Our trained support agents are available around the clock, every day of the year, to help you access the right tools and resources.
Ask Yourself These Questions
Honest self-reflection is one of the most powerful tools for maintaining a healthy relationship with gambling. Read through the following questions and answer them honestly. If you answer "Yes" to two or more, we recommend speaking with our support team or consulting a professional counsellor.
This self-assessment is for informational purposes only. It is not a clinical diagnosis. If you are concerned about your gambling behaviour, please seek professional support in addition to using the okliv responsible gaming tools.
Have you ever gambled with money you could not afford to lose, such as rent, bill payments, or household funds?
Have you ever felt a strong urge to continue gambling after a significant loss in order to win your money back?
Has gambling ever caused you to miss work, neglect family responsibilities, or withdraw from social activities?
Have you ever concealed from family or friends how much time or money you spend on gambling?
Have you ever borrowed money or sold personal belongings to fund gambling or to pay off gambling debts?
Have you tried to stop or reduce your gambling on multiple occasions but found it difficult or impossible to do so?
Do you find that you need to gamble with increasingly larger amounts of money to experience the same level of excitement?
Have you ever felt anxious, irritable, or depressed as a result of your gambling, or turned to gambling to escape those feelings?
Support Resources for Players in Bangladesh
okliv's 24/7 support team is your first point of contact for any responsible gaming concern. In addition, we encourage players to seek professional guidance through the resources listed below.
okliv 24/7 Live Chat
Contact our English-language support team directly via live chat on okliv.io. Available every day of the year including Eid, Pohela Boishakh, Victory Day, and Independence Day. Response time under 60 seconds.
Email Support
Send a detailed written request or query to our support team at [email protected]. We acknowledge all emails within one business day and respond in full within 48 hours. Use this channel for self-exclusion requests and formal responsible gaming correspondence.
National Mental Health Support
If gambling is affecting your mental health, consider reaching out to a qualified mental health professional or counsellor in Bangladesh. National Institute of Mental Health (NIMH) in Dhaka provides professional psychological support and counselling services.
Family and Community Support
Problem gambling affects families as well as individuals. Trusted family members, community leaders, and local counsellors can provide meaningful support. Do not hesitate to involve people you trust — a shared conversation is often the most important first step toward recovery.
Protecting Young People — 21+ Policy
okliv operates a strict 21+ minimum age policy. Gambling is not suitable for individuals under the age of 21 and is actively harmful to those who have not yet reached adulthood. We take our responsibility to prevent underage access to our platform extremely seriously.
During the registration process, all applicants are required to confirm that they are aged 21 or above. okliv reserves the right to request documentary proof of age at any point — including a National ID card, passport, or birth certificate — and to suspend any account where age cannot be satisfactorily verified. Any winnings generated by an account subsequently found to belong to a minor will not be paid out.
If you are a parent or guardian and you are concerned that a minor in your household may be accessing online gambling platforms, we recommend installing parental control software on shared devices and having an open conversation about the risks of gambling. If you believe a minor has registered an okliv account, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
Parental controls: Consider using parental control and filtering software such as Net Nanny, Qustodio, or similar tools to restrict access to gambling websites on devices used by young people in your household.
Our 21+ Commitment
okliv does not knowingly permit anyone under the age of 21 to register, deposit, or participate in any betting or gaming activity on our platform.
Age is verified during registration by a mandatory date-of-birth declaration.
Accounts may be asked to submit government-issued ID to confirm age at any time.
Accounts suspected of belonging to minors are immediately suspended pending verification.
Deposits from verified underage accounts are returned in full via the original payment method.
No promotional material is directed at individuals under the age of 21.
Enjoy okliv — Safely and Responsibly
okliv offers world-class cricket betting, live casino, and slots — designed for players in Bangladesh who want a safe, fair, and enjoyable experience. Log in to your account to activate your responsible gaming tools or explore the platform with confidence.
21+ only. Gambling can be addictive. If gambling is no longer fun, please contact our support team or activate a self-exclusion via live chat at okliv.io.