okliv Frequently Asked Questions

okliv may request identity verification (KYC) before processing withdrawals or if unusual activity is detected. Accepted documents include a valid Bangladesh National ID card (NID), passport, or birth certificate. You may also be asked to provide proof of your payment method, such as a screenshot of your bKash or Nagad wallet. Submitting clear, legible copies speeds up the verification process significantly.

The minimum age to register and play on okliv is 21 years. This is a strict policy with no exceptions. okliv verifies age during registration and may request government-issued ID at any time. Any account found to belong to a person under 21 will be permanently closed and any deposits returned via the original payment method.

To reset your okliv password, click the "Forgot Password" link on the login page and enter your registered email address or mobile number. You will receive a password reset link or OTP within a few minutes. If you do not receive the message, check your spam folder or contact okliv's 24/7 live chat support for immediate assistance.

No. okliv strictly allows only one account per person, per household, and per device. Creating duplicate accounts is a violation of okliv's Terms and Conditions and may result in all accounts being permanently closed and any pending winnings forfeited. If you have accidentally created a duplicate account, contact support immediately to have the secondary account removed.

To close your okliv account, contact the 24/7 live chat support team and request a permanent account closure. Before closing, ensure you have withdrawn any remaining balance, as funds cannot be recovered after an account is closed. If your reason for closing is related to problem gambling, we strongly recommend activating a self-exclusion instead — our support team can guide you through the process.

Nagad deposits on okliv are processed almost instantly — most transactions are credited to your account balance within 1 to 5 minutes. During periods of high traffic, processing can occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact okliv live chat support with your Nagad transaction ID and the exact amount sent for quick resolution.

The minimum deposit amount on okliv is ৳500 BDT across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit enforced at the platform level, though individual payment providers may apply their own transaction caps. For large deposits above ৳50,000 BDT, we recommend contacting support in advance to ensure smooth processing.

The minimum withdrawal amount on okliv is ৳1,000 BDT. Withdrawals are processed to your registered bKash, Nagad, Rocket, or Upay wallet, or to a verified Bangladesh bank account at Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or City Bank. Your withdrawal method must match the method used for your most recent deposit in most cases.

okliv processes withdrawal requests within 1 to 24 hours in most cases. Mobile wallet withdrawals via bKash, Nagad, Rocket, and Upay are typically completed within 1 to 4 hours. Bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks may take 1 to 3 business days depending on the receiving bank's processing schedule. Verified accounts receive priority processing.

okliv does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges, which are outside okliv's control. We recommend checking your provider's current fee schedule before initiating a transaction to avoid any surprises.

okliv features hundreds of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and other certified studios. The library includes classic 3-reel slots, modern video slots, Megaways titles, jackpot slots, and branded game themes. New titles are added regularly. All slot games on okliv use certified random number generators (RNG) audited for fairness and transparency.

Yes. okliv's live casino section features real-time games broadcast by professional dealers, powered by Evolution Gaming and Ezugi. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Live Teen Patti, and game show titles such as Crazy Time and Lightning Roulette. Live casino games are available 24 hours a day, 7 days a week, fully optimised for mobile devices.

okliv is fully optimised for mobile play on both Android and iOS devices via the mobile browser — no app download is required. Simply open okliv.io in your phone's browser (Chrome, Firefox, or Safari) and you get the full platform experience including sportsbook, live casino, slots, and account management. The mobile interface is responsive and loads quickly even on standard 4G connections common across Dhaka, Chittagong, Sylhet, and other cities.

RTP varies by individual slot title. Most slots available on okliv have a certified RTP between 94% and 97%, which is consistent with industry standards for licensed game providers such as Pragmatic Play, NetEnt, and Microgaming. RTP information for each game is typically available in the game's information or help section. Higher RTP games return more to players over a large number of spins on a statistical basis.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit) before you can withdraw bonus-derived winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total qualifying bets before the bonus converts to withdrawable cash. Full wagering terms for each okliv promotion are listed in the Promotions section — always read them before accepting a bonus.

Yes. All okliv bonuses and free spins carry an expiry period, which is stated clearly in the individual bonus terms. Typically, welcome bonuses must be claimed within 7 days of registration and wagered within 30 days of being credited. Unused bonuses that pass their expiry date are automatically removed from your account balance. Check the Promotions section regularly for current expiry details.

Yes. okliv regularly runs reload bonuses, cashback offers, free spin promotions, and seasonal campaigns tied to events such as the BPL season, IPL, T20 World Cup, Eid, and Pohela Boishakh. These promotions are available to verified, active players and are listed in the Promotions section of your account. Subscribing to okliv's notification service ensures you never miss a limited-time offer.

No. Bonus funds on okliv cannot be withdrawn directly — they must first be converted to real-money balance by meeting the applicable wagering requirements. Once the wagering threshold is reached, the converted winnings become withdrawable subject to standard withdrawal processing rules. Attempting to withdraw before wagering is complete will typically result in the bonus portion being forfeited.

okliv uses industry-standard 256-bit SSL (Secure Socket Layer) encryption on all pages and data transmissions, meaning your login credentials, personal details, and payment information are encrypted end-to-end. okliv does not store full card numbers or mobile wallet PINs. Data handling practices are detailed in the okliv Privacy Policy. If you suspect unauthorised access to your account, contact support immediately and change your password.

Self-exclusion on okliv can be requested at any time by contacting the 24/7 live chat support team. You can choose a self-exclusion period of 6 months, 1 year, 3 years, or permanently. Once activated, your account is fully locked — no login, no deposits, and no promotional communications. Self-exclusions cannot be reversed before the chosen period expires. okliv treats all self-exclusion requests with complete confidentiality and processes them within 24 hours.

Yes. okliv allows you to set daily, weekly, or monthly deposit limits on your account. Contact the 24/7 live chat support team and specify the limit amount and period you want. Limit reductions take immediate effect. Requests to increase an existing limit are subject to a mandatory 7-day cooling-off period to protect you from impulsive decisions. Deposit limits are one of the most effective tools for maintaining healthy gambling habits.

okliv offers 24/7 English-language customer support via live chat on the okliv.io website — this is the fastest channel with typical response times under 60 seconds. You can also reach the team by email at [email protected] for non-urgent queries, account documentation submissions, or formal responsible gaming requests. Support is available every day of the year including Eid, Pohela Boishakh, Victory Day, and Independence Day.